Click Here to shop In Australia
Need more information? Check out the Shopping Guide (Australia)
Click Here to shop Outside Australia
Need more information? Check out the Shopping Guide (Outside Australia)
Simply Click Here to go start shopping, then click on “shop” on the top menu. Then click on the category of your choice or browse through the e-catalogues to select your products. You will see a much larger range of products than discussed on our blog (where we focus on natural superfoods), all are available for you to purchase.
|We will subsidise freight charges (up to 10kg) based on the Total Purchase amount.
The subsidy percentage will be as follows:
This subsidy only applies to the first 10kg. If your shipment is heavier than 10kg, you will need to bear the freight costs for the excess weight.
Returns, Refunds & Replacements Policy
|Replacement of Incorrect or Damaged Products All products are checked for quality before we send them and we do our best to ensure that they are delivered in perfect condition, but occasionally, things go wrong. If you receive an incorrect, damaged or defective product, we will send you a replacement at our expense. Just send the product(s) back to us and send or email us a copy of your shipping invoice or receipt. We will refund your shipping expense to your refund e-account, and we will send out a replacement product right away. If the product is out of stock, we will refund the value of the product in the same form of payment you originally used for the purchase.Refund for Products in Good ConditionIf the products you ordered arrive in good condition, but you decide you want to return them, you will need to bear all shipping costs. We only accept returns if:
As stated above, we will bear all shipping costs for replacing damaged, defective, or incorrect items. For other returns, we only refund the cost of the product(s). We will not refund the original shipping fees (if any) you paid, nor will we reimburse your cost in returning the item(s) to us.
We will notify you via email of your refund once we have received and processed the returned product. We will give you your refund in the same form of payment you used in making the purchase. Refunds to credit/debit cards may take up to 3 to 4 weeks (depending on how long it takes for the card issuer to process the refund to your account.) Refunds made to e-accounts take effect immediately once the return is accepted and processed.
Occasionally orders are returned to us due to failed delivery attempts (because the address was incorrect or it was a PO Box or hotel address, or the delivery was rejected by the named recipient). If this happens, we will attempt to contact you. If you give us a different address or rectify the delivery problem, we will attempt to re-deliver the package. If we can’t reach you or the product is still undeliverable, we will issue you a refund for the cost of the product(s) only. We will not refund any shipping and handling fees you paid (if any). If you want us to re-deliver your package, you will have to pay the 2nd delivery charge in full. No subsidies will be applied since they were paid to the delivery company the first time.
Return & Replacement Procedure
Important Terms of Return; Refund or Replacement
How to Return an item:
If you requested a replacement, the supplier will send it as soon as possible. If you requested a refund, the amount will be credited to you via your Refund eAccount as soon as we receive confirmation of the return from the supplier.
Returns Policy Conditions
Refunds issued will be credited to your Shopper Refund eAccount. Upon the Supplier’s acceptance of returned merchandise, the supplier will notify the Shopper by electronic mail of the amount that will be credited to the Shopper’s Refund eAccount. A Shopper must utilize the credit balance available in the Shopper Refund eAccount towards payment for his or her next purchase. If the available credit balance in the Shopper Refund eAccount is insufficient to pay for the next purchase, the balance due must be paid with an accepted mode of payment.
Once your order has been confirmed by the supplier, it will be shipped. Different suppliers have different delivery schedules and it’s hard to predict the exact timing of international delivery, but you will receive an email as soon as the item has left the supplier. You can roughly estimate the arrival time based on the distance between the supplier and you. Most products generally take between 2 and 3 weeks for delivery from the time you receive the order confirmation email but the actual delivery time is dependent on various factors.
Products from the Super Selections area can be shipped together, but if you purchase more than one product from the Supplier Selections area, they will arrive in separate packages if they are from different suppliers. Of course, multiple items from the same supplier will be shipped together.
We can’t charge a fixed amount for freight because we are asking suppliers from all over the world to ship individual items to shoppers all over the world. Freight charges depend not only on the size and weight of the product, but also on the chosen carrier and the geographical location of the supplier in relation to the delivery destination and charges for that region.
You will see the actual freight charge for your order during the checkout process (after you have entered the delivery address.) If the charge is not acceptable to you, you can stop the transaction before you make your payment.
Good News! eCosway subsidizes part of the freight charge for most items in order to make global shopping affordable. The subsidy is determined by several factors (retail price, profit margin, weight and size of the product, actual freight charges, destination, etc.) so it differs widely from product to product, but our goal is to give you as much as we possibly can.
Plus, You can get fantastic freight savings when you buy more than one SuperSelection item for two reasons.
1. First of all, the items can be shipped together from our parent company’s warehouse, so the total freight charge is less than if the items were sent separately.
2. Second, you are still entitled to the freight subsidy we give on each item so the combined subsidy can dramatically reduce your overall shipping cost. For example, is a certain product has a $3 subsidy and you bought three of them, we would deduct $9 from the actual freight charge which might have been only $11.00 to start with. In this case, you would end up paying just $2 for the freight! Any Super Selection Items (except the Hexagon) can be combined to achieve this type of freight savings. The Hexagon has its own very generous freight subsidy and shipping is free to many countries.
3. Special freight arrangements apply to Hexagon Water Systems, with free shipping to some countries – please refer to the following information.
Special Hexagon Shipping Details
Does the free shipping offer apply to my country?
We have included a generous freight subsidy in the pricing of the Hexagon. Since the actual shipping charge of a Hexagon to most countries is equal to or less than the subsidy amount, there is usually no freight charged to the customer. In countries where the actual freight charge is more than the subsidy amount, the difference is charged to the customer. From most of the examples we’ve seen, this amount is very low, but since we have already given all the discounts we can on this product, (and freight companies don’t ship things for free), we have no choice but to charge this difference to the customer.
The following countries are definitely covered by the subsidy so shipping to these countries is free. If your country isn’t on the list, you will need to go through the order process and enter in the delivery address to see the freight charge (if any) to your destination. You will be able to see this charge before you need to submit payment.
Please Note: If you live in a country that has offline Sales Centers, you will not be eligible for the online discount or for subsidized shipping. Please purchase your Hexagon at a local Sales Center.
Taxes and Duty
Most countries do not charge taxes or duty on single items shipped to individuals. However, you will be responsible for any duty or taxes imposed by your country’s authorities if they do occur so you might want to check your country’s policy.
eCosway cannot keep track of what is banned in every country. Please check the restrictions of your own country and do not order anything that might be confiscated. We cannot be responsible for such an event.
Outside Australia – Shopping Guide, Shipping Information & Returns Information
Outside Australia our products are supplied by eCosway.com Sdn Bhd (Private Limited), based in Malaysia, or their suppliers. You will see a much larger range of products than discussed on our blog (where we focus on natural superfoods), all are available for you to purchase.
eCosway, strives to bring you great products from all over the world.
The eCosway online Shopping Mall is divided into two sections with separate checkout processes. Prices are shown in US Dollars. The prices listed do not include import duties, sales taxes, value added taxes or other taxes which may be imposed by the country, province or state to which the merchandise may be delivered. All duties, sales taxes, value added taxes, customs fees and other charges, fees or taxes are to be the sole responsibility of the recipient.
SuperSelections features proven bestsellers from our parent company, Cosway. Since 1979, Cosway has located the finest health and beauty products from around the world to sell to its large offline market. These products include the latest scientific breakthrough products in body and skin care; fantastic nutritional products; ancient oriental health and beauty formulations; etc.
SuperSelections come from France, Switzerland, Japan, Chile, USA, Canada, Australia, Syria and many other countries, but they are already stocked in Cosway’s warehouse so you get fantastic freight savings when you buy several SuperSelections items together.
SupplierSelections (found under “click here for more products” features all kinds of products from suppliers all over the world. We do not hold stock of these products. They are shipped directly from each supplier to you.
HOW TO SHOP
Placing Your Order
FIRST TIME SHOPPERS
CALL BACK FRAUD PREVENTION PROCESS
Paying for Your Purchase
eCosway accepts Visa and MasterCard. Business Owners can also pay using their eAccount (the business profits we owe you if you are a Business Owner) or with your refund account if you have returned an item in the past or if a supplier has rejected your order due to unavailability of stocks.
Your Credit Card is Safe With Us
Credit card transactions through eCosway are secure, because we use a Secure Socket Layer (SSL) protocol which meets the four security requirements of authentication, encryption, integrity, and non-repudiation. For maximum security, we never store credit card numbers in our system.
Checking the Status of Your Order
Check the status of your order by clicking on “My Account”, after logging into your Online Office. To check your SupplierSelection orders, click on “Order Status” under My Order on the left menu bar. To check your SuperSelection orders, click on “View Order” under My Super Selection Order on the left menu bar.
Returning Merchandise – brief summary
Most items can be returned within 10 days of receipt. However, a small percentage of items sold by eCosway are non-returnable due to supplier constraints. These items are marked “non-returnable” in the website. If you are in any way dissatisfied with an item, please return it in its original, saleable condition, and in its original packaging within 10 days of receiving it.