Outside Australia – Shopping Guide

Outside Australia – Shopping Guide, Shipping Information & Returns Information

Outside Australia our products are supplied by eCosway.com Sdn Bhd (Private Limited), based in Malaysia, or their suppliers. You will see a much larger range of products than discussed on our blog (where we focus on natural superfoods), all are available for you to purchase.

eCosway, strives to bring you great products from all over the world.

The eCosway online Shopping Mall is divided into two sections with separate checkout processes. Prices are shown in US Dollars. The prices listed do not include import duties, sales taxes, value added taxes or other taxes which may be imposed by the country, province or state to which the merchandise may be delivered. All duties, sales taxes, value added taxes, customs fees and other charges, fees or taxes are to be the sole responsibility of the recipient.

Please check out completely from one area before shopping in the other.

SuperSelections features proven bestsellers from our parent company, Cosway. Since 1979, Cosway has located the finest health and beauty products from around the world to sell to its large offline market. These products include the latest scientific breakthrough products in body and skin care; fantastic nutritional products; ancient oriental health and beauty formulations; etc.

SuperSelections come from France, Switzerland, Japan, Chile, USA, Canada, Australia, Syria and many other countries, but they are already stocked in Cosway’s warehouse so you get fantastic freight savings when you buy several SuperSelections items together.

SupplierSelections (found under “click here for more products” features all kinds of products from suppliers all over the world. We do not hold stock of these products. They are shipped directly from each supplier to you.

SuperSelections

SupplierSelections

  • Proven best sellers from around the world.
  • Our parent company buys them in huge quantities and we have stock in our warehouse.
  • We give a freight subsidy on each item, plus you get even more freight savings when you buy several items together because they are all shipped from a central warehouse.

  • Popular, unique, and/or exotic items from around the world.
  • We sell them at the local retail price set by our suppliers.
  • We give a freight subsidy on each product, but these items cannot be bundled together for additional freight savings because they are individually drop-shipped directly from the supplier to you.

HOW TO SHOP

CLICK HERE TO GO TO THE ONLINE SHOPPING MALL

Placing Your Order

  • Select from the categories on the left side bar and follow navigation cues until you locate the product you are interested in.
  • When you find a product you are interested in, click on the “info” icon to see a larger picture of the item and to learn more about it.
  • When you decide to buy a particular item, click on the “buy ” icon beside it. The item will then be added to your shopping cart.
  • You can then checkout or you can continue shopping and add more items to your shopping cart.
  • Click on the “Shopping Cart” icon (it actually looks like a little shopping cart and is located at the top of the page) at any time to view, change the quantity of, or delete items from your cart.
  • When you are finished shopping, and are satisfied with the items in your shopping cart, click on the “checkout” icon at the top. If you want to see the freight charges before you check out, just go to the bottom of the Shopping Cart and select the country the products will be shipped to.
  • If you are already registered, you will be asked to log in.

FIRST TIME SHOPPERS

    • If this is the first time you have made a purchase from eCosway, the system will ask you to register as a Shopper. You will be given a Shopper ID and a password which will be sent to the email address you provide.
  • Once you are registered, fill in the shipping address and payment details.

CALL BACK FRAUD PREVENTION PROCESS

    • The final step is a “call back” process. It is a simple procedure necessary for international fraud prevention. Just follow the instructions and enter a phone number where you can be reached within 5 minutes of making your purchase. There is an automated call process.
  • Once you are finished, you will receive a confirmation email with details of your purchase. You will receive another email when the supplier has shipped your product.

Paying for Your Purchase
eCosway accepts Visa and MasterCard. Business Owners can also pay using their eAccount (the business profits we owe you if you are a Business Owner) or with your refund account if you have returned an item in the past or if a supplier has rejected your order due to unavailability of stocks.

Your Credit Card is Safe With Us
Credit card transactions through eCosway are secure, because we use a Secure Socket Layer (SSL) protocol which meets the four security requirements of authentication, encryption, integrity, and non-repudiation. For maximum security, we never store credit card numbers in our system.

Checking the Status of Your Order
Check the status of your order by clicking on “My Account”, after logging into your Online Office. To check your SupplierSelection orders, click on “Order Status” under My Order on the left menu bar. To check your SuperSelection
orders, click on “View Order” under My Super Selection Order on the left menu bar.

CLICK HERE FOR FULL FREIGHT & SHIPPING INFORMATION

Returning Merchandise – brief summary
Most items can be returned within 10 days of receipt. However, a small percentage of items sold by eCosway are non-returnable due to supplier constraints. These items are marked “non-returnable” in the website. If you are in any way dissatisfied with an item, please return it in its original, saleable condition, and in its original packaging within 10 days of receiving it.

Click Here for full Returns Policy & Procedure details